Shipping policy

Bare by Jenna is a curated retailer. Many products are fulfilled and shipped directly by our approved brand and supplier partners. Items from different partners may arrive in separate packages and on different days, even when purchased in one order.

Shipping availability, rates, and methods are calculated at checkout based on the products and destination.

Processing time varies by partner. Most in-stock orders are expected to be handed to the carrier within 3–7 business days. Carrier transit time begins after an order ships and is not included in processing time.

Tracking information is emailed when the fulfilling partner provides it. Tracking can take up to 48 hours to display movement.

Delivery dates are estimates, not guarantees. Delays caused by carriers, weather, customs, high-volume periods, or an incorrect address are outside Bare by Jenna’s direct control.

Please review your shipping address carefully before placing an order. If you notice an error, email info@barebyjenna.com immediately. We cannot guarantee that an address can be changed after a partner begins fulfillment.

If an order has not received tracking within 7 business days, or tracking has not moved for 7 consecutive days, contact us with your order number.

Packages marked delivered should be checked with household members, neighbors, the building office, and the carrier before a claim is opened.

Customers are responsible for any import duties, taxes, or customs charges not collected at checkout. Orders returned because of an incorrect address, refusal, or unpaid duties may be refunded only after the item is received and accepted by the fulfilling partner, less nonrefundable shipping or return costs.