Refund policy

We want you to feel confident shopping Bare by Jenna. If something is not right, email info@barebyjenna.com before sending anything back so we can provide the correct return instructions.

BEAUTY PRODUCTS

Unopened and unused beauty products may be requested for return within 14 days of delivery. For health and hygiene reasons, opened, used, swatched, or unsealed beauty products cannot be returned unless they arrived damaged, defective, or incorrect.

HOME PRODUCTS

Unused Home products in their original condition and packaging may be requested for return within 30 days of delivery.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Contact us within 3 days of delivery at info@barebyjenna.com. Include your order number and clear photos of the product, packaging, and shipping label. We will work with the fulfilling partner to arrange a replacement, refund, or other appropriate resolution.

RETURN PROCESS AND REFUNDS

Do not mail a return without authorization. Because products may ship directly from different partners, the correct return address may not be the address shown on the package.

Unless an item was damaged, defective, or incorrect, the customer is responsible for return shipping. Original shipping charges are nonrefundable.

Approved refunds are issued to the original payment method after the return is received and inspected. Please allow up to 10 business days for your bank or card issuer to post the refund after it has been processed.

Gift cards, digital downloads, personalized items, opened supplements or ingestibles, and opened personal wellness devices are final sale unless damaged, defective, or incorrect. Sale items are eligible only when the product page expressly states that returns are accepted.